Need help?
CELLARDOOR FAQS
when is the cellar door open
Our cellardoor closed in May 2024.
We open for pop up events and tastings a few times per year. All of our events are posted to our events page. You can also subscribe to our newsletter to find out when the next event is or keep an eye out on our socials.
How do I purchase wine from Wine by Sam
You can simply order online through the website, call our team or attend one of our events! We also sell our wines to selected bottle shops and restaurants throughout Victoria.
Are purchases complete when paid for?
Yes, please see our policy below.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase at the checkout.
WINE CLUB FAQS
I want to join the wine club?
Simply click on the Wine club tab
Go through the mandatory fields and checkout.
You will be able to access your account from your email used to create your membership via the icon above.
How do I access my wine club page to edit my products?
See image under this FAQ page.
Sign into your account via the 'Account' button (person icon) in the top menu next to the cart icon.
Log in with your wine club email, once you are in your account you can use the following pages:
Wine club membership - view your current club details, you can also adjust your wine selection in here and cancel or skip shipments
Shipments - See all upcoming wine club shipments
Payment methods - update your card details.
Details - update your club details (how many wines you want either 6 or 12 and how frequently you want wine delivered either once or twice a year).
When will I be charged?
You will be charged when you first sign up for your membership.
You will then be charged at the start of the month for your chosen wine club membership see below:
- Half yearly Membership (March, June, September, December)
- Quarterly Membership (March & September)
You are more than welcome to skip any drop but please email us to let us know cellardoor@winebysam.com.au or call us on 0428 000 468
I want to skip my wine club?
Absolutely! You can skip at anytime before the wine club run, but please do this before the run. You can also email our team and get them to do it for you.
when does my wine club order come?
You will receive your first order when you sign up and pay, your next order will be with the wine club run with the membership you chose:
- Half yearly Membership (March, June, September, December)
- Quarterly Membership (March & September)
You should expect delivery 3 days after a completed transaction with the wine club run
I want to Cancel my membership
Login to your wine club portal and click Wine club membership.
You will then see on the right side of your page a big red button saying cancel
Alternatively you can call or email our team and they can do this for you
How much is delivery with wine club?
We offer FREE delivery on our wine club orders in Australia only. Our wine club is unavailable in any other country.
I want to order more wine for Christmas
If you want to order extra wine for a busy time of the year or an occasion, You can simply call our team to arrange this for you. 0428 000 468
